Healthcare Call Center Representative

7 days ago


Melville, New York, United States TEKsystems Full time

We are seeking a skilled and detail-oriented Patient Support Specialist to join our team. As a key member of our healthcare call center, you will play a critical role in providing exceptional patient support and ensuring the delivery of high-quality services.

About the Role:

  • Set appointments via inbound/outbound calls from our call center, handling a high volume of interactions with patients and healthcare professionals.
  • Update patient demographics and pre-register them in our electronic health record system (EHR), EPIC, which you will be trained on during an intensive 2-day training program.
  • Capture, enter, and report data accurately to management, ensuring that all necessary information is recorded and reported promptly.
  • Work collaboratively with our team to ensure timely delivery of services and meet key performance indicators (KPIs).
  • Identify areas for improvement and report discrepancies to supervisors, contributing to ongoing process optimization and quality enhancement.

Required Skills and Qualifications:

  • At least 2 years of experience in a call center or healthcare administration environment, with a proven track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, colleagues, and healthcare professionals.
  • Proficiency in CRM or EMR systems, with experience in using Microsoft Office applications.
  • Able to type at least 35 words per minute (wpm) with high accuracy.
  • Willingness to undergo medical screenings as part of our hiring process.

Benefits and Perks:

The successful candidate can expect a competitive salary range of $45,425 - $49,375 per annum, depending on experience. In addition to a comprehensive compensation package, we offer:

  • Full benefits, including medical, dental, vision, 401(k), company life insurance, tuition reimbursement, and additional voluntary plans.
  • Vacation, sick, and personal days.

Work Environment:

This is a fully onsite position located in Melville, NY, offering a dynamic and supportive work environment with opportunities for growth and development.

Why Choose TEKsystems?

We are a leader in full-stack technology services, talent services, and real-world application, partnering with progressive leaders to drive change. Our commitment to diversity, equity, and inclusion ensures that we attract and retain top talent, fostering a culture of innovation and collaboration.



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