Customer Service Representative

4 weeks ago


Washington, United States Whitman-Walker Full time

About the Role:

We are seeking a highly skilled and motivated Bilingual Call Center Representative to provide exceptional customer service to our patients and clients. As a key member of our team, you will be responsible for answering incoming calls, responding to patient inquiries, and scheduling appointments in a timely and professional manner.

Key Responsibilities:

  • Answering incoming calls and responding to patient inquiries in a timely and professional manner
  • Scheduling appointments and maintaining accurate records of patient information
  • Providing information about our services and assisting patients with their healthcare needs
  • Collaborating with other departments to ensure patient satisfaction and efficient service delivery

Requirements:

  • Fluent in both Spanish or Amharic
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and accuracy

Preferred Qualifications:

  • Experience in a call center or customer service environment
  • Knowledge of medical terminology and healthcare industry
  • Experience with electronic medical records (EMR) software

What We Offer:

As a Bilingual Call Center Representative at Whitman-Walker, you will have the opportunity to work with a dynamic team of professionals who are dedicated to providing exceptional patient care. You will be part of a fast-paced and rewarding environment that values teamwork, innovation, and continuous learning.



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