Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled and motivated Bilingual Call Center Representative to provide exceptional customer service to our patients and clients. As a key member of our team, you will be responsible for answering incoming calls, responding to patient inquiries, and scheduling appointments in a timely and professional manner.
Key Responsibilities:
- Answering incoming calls and responding to patient inquiries in a timely and professional manner
- Scheduling appointments and maintaining accurate records of patient information
- Providing information about our services and assisting patients with their healthcare needs
- Collaborating with other departments to ensure patient satisfaction and efficient service delivery
Requirements:
- Fluent in both Spanish or Amharic
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and accuracy
Preferred Qualifications:
- Experience in a call center or customer service environment
- Knowledge of medical terminology and healthcare industry
- Experience with electronic medical records (EMR) software
What We Offer:
As a Bilingual Call Center Representative at Whitman-Walker, you will have the opportunity to work with a dynamic team of professionals who are dedicated to providing exceptional patient care. You will be part of a fast-paced and rewarding environment that values teamwork, innovation, and continuous learning.
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