Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at The Midtown Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.
Key Responsibilities
- Manage calls from receipt to resolution, or forward callers to a representative for further assistance.
- Ensure member access to benefits forms, both in-person and online.
- Draft member correspondence and perform data entry for tax updates, address changes, and direct deposits.
- Perform quality checks on data accuracy and review member documents for compliance.
Requirements
- High school diploma or equivalent, with at least one to two years of office experience, or two to three years of specialized experience.
- Knowledge of customer service, communication skills, records management, and scanning/imaging systems.
- Ability to maintain confidentiality, communicate clearly, and work as part of a team.
About Us
The Midtown Group is a company with a great internal culture, offering opportunities for growth and development.
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