Principal Project Manager, Customer Insight

2 weeks ago


Louisville, Kentucky, United States GE Appliances, a Haier company Full time
About the Role

We're seeking a highly skilled Principal Project Manager to join our Customer Insight & Returns team at GE Appliances, a Haier company. As a key member of our team, you will play a pivotal role in reducing returns and driving operational excellence.

Key Responsibilities
  • Develop and implement strategic initiatives to leverage key customer information on returns and damage.
  • Streamline the overall returns process and drive operational excellence.
  • Collaborate with cross-functional teams to define high-level problem statements, analyze data, identify pain points, and develop actionable solutions.
  • Communicate project progress, challenges, and accomplishments to stakeholders through effective storytelling and data visualization.
  • Partner with the team to develop and implement strategies for reducing returns costs.
Requirements
  • Bachelor's degree in engineering, business, supply chain management, or a related field.
  • Minimum of 7 years of relevant experience in operations, manufacturing, logistics, quality, or sales support.
  • Strong problem-solving, analytic, and project management skills.
  • Curious self-starter with excellent communication and interpersonal skills.
Preferred Qualifications
  • Systems capability in Oracle ERP Systems, Salesforce, Excel, and Machine Learning.
  • Experience in process improvement methodologies, such as Lean or Six Sigma.
  • Familiarity with logistics operations, including transportation, warehousing, and distribution.
About GE Appliances

We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. Our culture is built on three simple commitments: we come together, we always look for a better way, and we create possibilities. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances, and we believe a diverse workplace fosters creativity and innovation.

We're committed to ensuring a safe and inclusive workplace where everyone is valued and can perform at their best. We encourage and support the ideas, aspirations, and well-being of everyone - our employees and our communities. GE Appliances is a trust-based organization, and we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals.



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