Customer Service Representative
3 days ago
At Insight Global, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our insurance agency, you'll be responsible for providing exceptional customer service to our clients. Your primary duties will include:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about insurance policies, coverage options, and claims processes.
- Assist new customers in signing up for policies.
- Assist customers with policy changes, billing inquiries, and payment processing.
- Stay up-to-date with company policies, products, and services to provide accurate information to customers.
- Identify opportunities to upsell or cross-sell additional products and services.
This is a 6-month contract-to-hire position with the possibility to earn bonuses/commission after the 6-month contracted period. The hourly compensation for this individual is $18/hr-$19/hr depending upon years of experience.
We're committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We're an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Requirements:
- Insurance agency experience
- Life or Health Insurance license
- 3+ years of experience in a customer service position
- Obtains a Property and Causality Insurance license
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