Food Lion To Go Operations Manager
4 weeks ago
As a Food Lion To Go Operations Manager, you will be responsible for overseeing the daily operations of our Food Lion To Go department. This includes managing the hiring, training, and development of department associates, as well as supervising their performance and providing ongoing performance management and training. You will also be responsible for maintaining effective work schedules for Food Lion To Go associates to meet business traffic requirements, and for providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy.
Key Responsibilities:
- Manage the Food Lion To Go operations, including hiring, training, and developing department associates
- Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports
- Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of online orders to minimize customer inconvenience, including assigning activities to associates during idle time
- Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy
- Support the achievement of budgeted financial and operating results
- Proactively partner with department managers to ensure fresh orders, particularly those with out-of-stocks, are handled properly
- Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
- Control store expenses through proper ordering, care for supplies, and equipment
- Understand and utilize Average Cost Inventory System (ACIS)
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
- Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Ensure compliance with local, state, and federal regulations
- Adhere to all company guidelines, policies, and standard practices
- Maintain security standards
- Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses
- Provide recognition of accomplishments and offer constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Requirements:
- A high school graduate or equivalent preferred
- Strong understanding of store operations and merchandising techniques preferred
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Food Lion
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