Food Lion To Go Operations Manager

1 week ago

Bel Air, Maryland, United States Food Lion Full time

Job Summary:

We are seeking a highly skilled and motivated Retail Operations Supervisor to join our team at Food Lion. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our Food Lion To Go locations, ensuring exceptional customer service, and driving business results.

Key Responsibilities:

  • Manage the Food Lion To Go operations, including hiring, training, and developing department associates.
  • Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports.
  • Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of online orders to minimize customer inconvenience.
  • Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy.
  • Support the achievement of budgeted financial and operating results.
  • Proactively partner with department managers to ensure fresh orders, particularly those with out-of-stocks, are handled properly.
  • Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items.
  • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations.
  • Control store expenses through proper ordering, care for supplies, and equipment.
  • Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
  • Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures.
  • Ensure compliance with local, state, and federal regulations.
  • Adhere to all company guidelines, policies, and standard practices.
  • Maintain security standards.
  • Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses.
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.

Requirements:

  • A high school graduate or equivalent preferred.
  • Ability to lead and manage a team.
  • Strong understanding of store operations and merchandising techniques preferred.
  • Excellent interpersonal, organizational, communication, and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to use technical information to solve problems.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Food Lion.

Why Join Our Team:

At Food Lion, we are committed to providing an easy, fresh, and affordable shopping experience to our customers. We are a team of passionate and dedicated individuals who strive to make a difference in our communities. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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