Ambulatory Services Coordinator, Family Medicine Clinic

1 week ago


Worcester, Massachusetts, United States U Mass Memorial Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Ambulatory Services Representative to join our team at UMass Memorial Health. As a key member of our Family Medicine Clinic, you will play a vital role in ensuring the smooth operation of our patient access services.

Key Responsibilities
  • Greets visitors and patients for scheduled and urgent care appointments, verifying patient demographic and insurance information.
  • Collects co-payments from patients and maintains accurate records.
  • Assesses patients' needs, providing financial counseling, interpreter services, and social services as needed.
  • Schedules urgent care appointments and directs phone calls to clinicians or responds to patients' inquiries.
  • Collaborates with insurers to obtain prior-authorizations for procedures and tests.
  • Follows guidelines for referral management and ensures compliance with regulations.
  • Verifies eligibility for procedures or tests and follows up to correct discrepancies.
  • Performs administrative and clerical duties, including data entry, filing, and relaying messages to clinicians and staff.
Requirements
  • High School Diploma required; Associate's or Bachelor's degree preferred.
  • 3 years of related experience, or equivalent combination of education and experience.
  • Ability to use specialized applications software and computer systems.
  • Excellent communication and human relations skills.
About UMass Memorial Health

At UMass Memorial Health, we are committed to providing exceptional patient care, academic excellence, and leading-edge research. We are a diverse community of caregivers, and we strive to make respect a part of everything we do. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these values, we encourage you to join our team and help us make respect our standard for everyone, every day.



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