Telephone Customer Experience Coordinator
4 days ago
About the Opportunity
We are seeking a highly motivated and experienced Customer Service Representative to join our team at Air On Demand. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers.
Your primary responsibilities will include:
- Providing fast, friendly, and fun customer service
- Answering incoming calls and scheduling appointments
- Managing online, text, and chat communications with customers
- Making outbound calls to follow up on customer surveys and sales
- Booking, confirming, and surveying appointments
Requirements and Qualifications
To be successful in this role, you will need to have:
- A minimum of 3 years of experience in telephone customer service (HVAC experience is a plus)
- Energy, enthusiasm, integrity, and interest in performing at a high level every day
- The ability and commitment to be on time
- Attention to detail and multitasking skills
- The ability to provide exceptional customer service to our clients at all times
- Strong teamwork skills and a high regard for teamwork with respect
- The ability to work with other employees, management, and technicians to get the job done right the first time and in the best interest of our clients, while abiding by company policies and procedures
- Must pass our background and drug screening
- Must be able to read, write, and speak English (Spanish is a plus)
Compensation and Benefits
This is an hourly position with commission - negotiable depending on experience and flexibility. Our offices are located in the South Dade area, and this is not a remote position.
Our estimated salary for this position is between $50,000 and $70,000 per year, based on the location and industry standards.
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