Customer Service Lead

2 weeks ago


Milwaukee, Wisconsin, United States Randstad Full time
{"title": "Customer Service Lead", "description": "Customer Service Lead

Randstad is seeking a dedicated and experienced Customer Service Lead to join a multi-location team in the Greater Milwaukee Area. In this role, you will oversee daily customer service operations to ensure that customers receive the highest level of service. The ideal candidate is a proactive problem-solver with excellent communication skills, point-of-sale system skills, and general administrative skills.

Key Responsibilities:
  • Customer Service Excellence:
    • Greet and assist customers with a friendly and professional demeanor.
    • Address customer inquiries, concerns, and complaints promptly and effectively.
    • Able to share clear instructions and make complex ideas easy to understand.
    • Manage confidential information and documentation, including financial data and credit card information.
    • Ensure the front counter and computer terminal areas are clean, organized, and welcoming at all times.
  • Team Leadership:
    • Foster a positive and professional environment for customers and employees.
    • Train and mentor front counter staff, providing guidance and support to ensure high performance.
    • Schedule and delegate tasks to team members to optimize workflow and coverage.
  • Operational Oversight:
    • Handle cash transactions, process payments, assist customers with finance applications, and manage cash drawers accurately.
    • Ensure compliance with company policies and procedures.
  • Administrative Duties:
    • Prepare and review daily reports and documentation related to front counter operations.
    • Typing, filing, scanning, copying, and answering phone.
    • Assist with the recruitment and onboarding of new front counter staff.
    • Other duties as assigned.
  • Problem Resolution:
    • Identify and resolve operational issues or customer service challenges efficiently.
    • Collaborate with management to implement improvements and best practices.
Requirements:
  • 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic software skills and point-of-sale system experience.
  • Ability to travel as needed.
What We Offer:
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.
  • A competitive salary range of $37,000 - $38,000 per year.
  • A dynamic and supportive work environment.

Randstad is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

", "lang_code": "en-US"}

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