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Customer Support Team Lead

2 months ago

Milwaukee, Wisconsin, United States Douglas Dynamics Full time
About This Role

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Douglas Dynamics. As a key member of our customer support team, you will be responsible for leading and managing a team of customer support representatives to provide exceptional service to our customers.

Key Responsibilities
  • Lead and manage a team of customer support representatives to provide exceptional service to our customers.
  • Coach and develop team members to improve their skills and performance.
  • Work closely with the customer support team to identify and implement process improvements.
  • Manage and analyze customer feedback and complaints to identify trends and areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Manage and maintain accurate records and reports to track customer interactions and feedback.
  • Stay up-to-date with industry trends and best practices to ensure our customer support team is providing the highest level of service.
Requirements
  • College degree or equivalent experience.
  • Proven experience in customer support or a related field.
  • Excellent leadership and communication skills.
  • Ability to analyze and resolve complex customer issues.
  • Strong problem-solving and decision-making skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in Microsoft Office and other software applications.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.