Commercial Customer Service Representative

4 days ago

Trenton, New Jersey, United States NJM Insurance Group Full time
Job Title: Commercial Customer Contact Center Representative

NJM Insurance Group is seeking a highly skilled and customer-focused Commercial Customer Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our commercial customers via phone, email, and other communication channels.

Job Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate with customers to review coverages, obtain and review pertinent information essential to underwriting commercial lines risks.
  • Handle coverage verifications, requests for identification cards, certificates of insurance, and reinstatement requests based on Level of Authority.
  • Work directly with our sales department to provide customer assistance with inquiries related to exposure pricing and coverage verification.
  • Set up appropriate Policy Center activities for required future action.
  • Exercise independent judgment in reviewing exposures to ensure they fall within established level of authority guidelines.
  • Analyze information to make appropriate decisions and solve problems.
  • Navigate multiple systems and applications to research, analyze, and resolve customer inquiries.
  • Maintain established levels of productivity and quality standards within a fast-paced environment.
  • Process assigned work and handle call volumes within the established timeframe.
  • Work well with both internal and external business partners to provide quality products and services for our customers.
  • Assist with training internal staff as needed.
  • Provide back-up to operations staff on an as needed basis.
  • Work on special projects and assignments and complete other duties as assigned.
Requirements:
  • Strong customer service skills, including oral and written communication.
  • Experience in a call center or customer service environment a plus.
  • Knowledge of customer service principles and practices.
  • Strong communication, interpersonal, and writing skills.
  • Ability to work independently and in a team to complete assignments in a timely manner.
  • Strong organizational skills, ability to handle multiple priorities, and must be detail-oriented.
  • Demonstrated commitment to team and departmental goals.
  • Ability to make informed decisions, achieving the appropriate results.
  • Strong decision-making capabilities.
  • Excellent data entry skills required.
  • Experience with BOP, CPP, WC, CGL, and UM a plus.
  • Proficiency in using computers, Microsoft Office Suite, and automated insurance processing systems.
  • Bachelor's Degree preferred or minimum of 2 years working experience in Commercial Property and Casualty Insurance.
  • Property & Casualty License preferred (training will be provided with the expectation that a license will be obtained within the first 6 months of employment).

NJM Insurance Group is an equal opportunity employer and is committed to attracting, retaining, and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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