Customer Service Representative

4 hours ago


Trenton, New Jersey, United States ASSA ABLOY Full time
Customer Care Representative

ASSA ABLOY Entrance Systems is seeking a highly skilled Customer Care Representative to join our team in Hamilton, NJ. As a key member of our Key Accounts Center, you will be responsible for delivering exceptional customer service and building strong relationships with our major customers.

Responsibilities:
  • Maintain relationships with major customers and provide timely updates on job completion statuses.
  • Answer technician and customer phone calls and email requests, ensuring prompt and effective communication.
  • Closing out work orders and ensuring they are in a billable status on customers' portals.
  • Prepare customer quotations for service repairs and maintain customer reports and workflow management.
  • Proactively follow up with customers upon request and demonstrate ability to multitask and juggle multiple assignments simultaneously.
  • Operate in a fast-paced, high call volume, customer-focused office environment and perform all other duties as assigned.
Requirements:
  • Prior experience working in a high-paced, customer service environment.
  • Proven hands-on experience in developing customer relationships and exceptional communication skills.
  • Organized self-starter with an innovative system of follow up and ability to prioritize and execute required tasks with urgency.
  • Ability to take direction, read and follow instructions, and be a team player.
  • Proficient in MS Office Programs (Word, Excel, Outlook) and a high school diploma; some college preferred.

At ASSA ABLOY, we value results, not titles or backgrounds. We empower our people to build their career around their aspirations and ambitions, supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.



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