Customer Service Representative

7 days ago


Trenton, New Jersey, United States C&L Autobody LLC Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team at C&L Auto Body in Hackettstown, NJ. As a Customer Service Representative, you will play a critical role in ensuring our valued customers receive exceptional care and service.

Key Responsibilities:
  • Greet and welcome customers, gathering necessary information to complete the next steps
  • Review damages with customers and confirm main concerns
  • Explain the repair process to customers and ensure understanding
  • Communicate customer concerns and damages with the estimator, office, and shop manager
  • Update customers through the system on a weekly basis
  • Assist with daily CSR responsibilities, including answering phones, assisting customer walk-ins, entering payments, contacting insurance companies, and receiving invoices
  • Schedule repair appointments and prepare paperwork
Requirements:
  • Experience working in a team environment
  • Previous experience in providing exceptional customer service
  • Proficiency in multitasking, prioritizing tasks, and maintaining organization
  • Strong communication skills
  • Exceptional organizational skills and attention to detail
  • Prior knowledge of payment processing and reconciliation (preferred)
  • Experience in a body shop environment (valuable asset)


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