Customer Experience Associate
5 days ago
Key Responsibilities:
- Serve as the primary point of contact for our customers, providing timely and effective support through various channels.
- Diagnose and resolve customer inquiries and technical issues efficiently, often requiring collaboration with cross-functional teams.
- Educate customers on product features, service packages, and troubleshooting steps, empowering them to make informed decisions.
- Stay up-to-date on the latest trends and advancements in telecommunications technology to provide cutting-edge support.
- Document customer interactions and solutions accurately in our CRM system, maintaining comprehensive records and facilitating knowledge sharing.
Requirements:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
- Excellent communication skills, both written and verbal, with the ability to simplify complex concepts for customers.
- Familiarity with common telecommunications protocols and technologies is a plus.
- Patience, empathy, and a customer-centric mindset to handle customer inquiries and resolve issues effectively.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using customer support tools, CRM systems, and standard office applications.
The estimated salary for this role is around $55,000 - $65,000 per year, depending on location and experience.
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