Customer Service Associate
12 hours ago
Merge Opportunities is a leading provider of kitchen and bathroom remodeling services with a strong presence on the West Coast. We are seeking a skilled Customer Service Associate to join our team and support our national expansion efforts.
Salary: $17/hour
Job Responsibilities:
- Conduct thorough project audits to identify missing items, including change orders, field measurements, finance documents, and service contracts.
- Perform over-the-phone contract reviews with Sales Representatives at the point of sale.
- Audit and transfer contract information accurately into accounting forms.
- Manage daily logs of individual projects to ensure efficient project progression.
- Schedule field measures and provide tentative installation dates via Salesforce (CRM).
- Foster timely project completion by following up with assigned clients.
- Maintain seamless communication with internal departments via Outlook.
- Handle high call volumes of warranty calls and deliver exceptional customer service.
Requirements:
- 1 year of general office experience or 1 year of customer service experience (preferred).
- Excellent written and verbal communication skills.
- High level of discretion, integrity, and trustworthiness to safeguard sensitive information.
- Ability to multitask and handle high call volumes.
- Strong customer service orientation and positive approach in handling challenging issues.
- Ability to de-escalate 'hot' situations.
- Team player mentality and ability to work well under pressure.
- Comfortable using software systems such as Outlook, Salesforce, and Buildertrend (internal).
- Bilingualism is a plus.
- Data entry skills are a plus.
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