Customer Service Associate

3 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As a key member of our commercial and public sector support team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:
  • Provide timely and effective customer service via phone, email, and other communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and industry trends to provide informed support
  • Meet or exceed performance metrics and quality standards
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications
  • High school diploma or equivalent required; degree in a related field preferred

Why Join Us?

At Mass Markets, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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