Customer Service Associate
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As a key member of our commercial and public sector support team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our clients.
Key Responsibilities:- Provide timely and effective customer service via phone, email, and other communication channels
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date on product knowledge and industry trends to provide informed support
- Meet or exceed performance metrics and quality standards
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and other software applications
- High school diploma or equivalent required; degree in a related field preferred
Why Join Us?
At Mass Markets, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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