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Android Product Support Program Manager

2 months ago

Market St San Francisco CA USA, United States US Tech Solutions Full time

Job Summary:

US Tech Solutions is seeking an experienced Product Launch and Support Operations Manager to support the Android product line. This role will be responsible for managing launches, improving customer-facing content, analyzing support operations data, and identifying areas for improvement.

Key Responsibilities:

  • Contribute to the ongoing improvement of the Android user experience by:
  • Managing product launches effectively, ensuring timely and successful deployment of new features and updates.
  • Enhancing customer-facing content and support resources, including documentation, FAQs, and knowledge base articles.
  • Analyzing user data and feedback to identify trends and opportunities for process improvement.
  • Implementing process improvements to optimize support operations, reducing response times and improving customer satisfaction.

Requirements:

  • 4-5+ years of experience in program management or a related field, with a strong background in business analytics and process improvement.
  • Proven track record of successfully managing projects from inception to completion, with strong organizational and time management skills.
  • Proficiency in data analysis tools and techniques, with the ability to extract insights from data sets.
  • Experience identifying and implementing process improvements to enhance efficiency and effectiveness.
  • Proficiency in project management tools (e.g., Asana, Jira) and data analysis tools (e.g., Excel, Google Sheets).
  • Experience working within the mobile technology industry, with familiarity with the Android ecosystem.
  • PMP or Six Sigma certification (preferred but not required).
  • Bachelor's degree in Business Administration, Data Analytics, or related field experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service and support to our clients and partners.