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Android Product Support Program Manager

4 weeks ago

San Francisco, California, United States US Tech Solutions Full time

Job Description:

This role supports the Android product line by managing launches, improving customer-facing content, analyzing support operations data, and identifying areas for improvement.

Responsibilities:

  • Contribute to the ongoing improvement of the Android user experience by managing product launches effectively.
  • Enhance customer-facing content and support resources to ensure a seamless user experience.
  • Analyze user data and feedback to identify trends and opportunities for process improvement.
  • Implement process improvements to optimize support operations and enhance efficiency.

Requirements:

  • 4-5+ years of experience in program management or a related field with strong experience in business analytics and process improvement.
  • Proven track record of successfully managing projects from inception to completion with strong organizational and time management skills.
  • Proficiency in data analysis tools and techniques with the ability to extract insights from data sets.
  • Experience identifying and implementing process improvements to enhance efficiency and effectiveness.
  • Proficiency in project management tools (e.g., Asana, Jira) and data analysis tools (e.g., Excel, Google Sheets).
  • Experience working within the mobile technology industry with familiarity with the Android ecosystem.
  • PMP or Six Sigma certification (preferred but not required).
  • Bachelor's degree in Business Administration, Data Analytics, or related field experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds.