Customer Service Representative

3 weeks ago


Grass Valley, California, United States Chapa-De Full time
Job Summary

Chapa-De is seeking a skilled Customer Service Representative to join our team as a Call Center Representative. This role involves providing exceptional customer service to patients, scheduling appointments, and coordinating with healthcare providers.

Key Responsibilities:

  • Field inbound calls from patients with professionalism and empathy
  • Schedule appointments and coordinate with healthcare providers
  • Provide accurate information on services, procedures, and general health inquiries
  • Escalate urgent matters to appropriate medical staff promptly and efficiently

Requirements:

  • High school diploma or GED
  • Proficiency using a computer, including electronic health record systems
  • Strong customer service approach to problem-solving situations
  • Basic knowledge of medical terminology
  • Ability to read, write, understand, and spell English and medical terminology correctly
  • Excellent people skills and customer service orientation

About Us:

Chapa-De is a non-profit community outpatient health center dedicated to advancing the health and well-being of American Indians and low-income individuals. We provide convenient access to high-quality, compassionate care in a supportive environment.

Equal Employment Opportunity:

Chapa-De is committed to equal employment opportunities and complies with all federal, state, and local laws. We strive to create a work environment free of harassment, discrimination, or retaliation.



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