Customer Service Representative
3 weeks ago
Chapa-De is seeking a skilled Customer Service Representative to join our team as a Call Center Representative. This role involves providing exceptional customer service to patients, scheduling appointments, and coordinating with healthcare providers.
Key Responsibilities:
- Field inbound calls from patients with professionalism and empathy
- Schedule appointments and coordinate with healthcare providers
- Provide accurate information on services, procedures, and general health inquiries
- Escalate urgent matters to appropriate medical staff promptly and efficiently
Requirements:
- High school diploma or GED
- Proficiency using a computer, including electronic health record systems
- Strong customer service approach to problem-solving situations
- Basic knowledge of medical terminology
- Ability to read, write, understand, and spell English and medical terminology correctly
- Excellent people skills and customer service orientation
About Us:
Chapa-De is a non-profit community outpatient health center dedicated to advancing the health and well-being of American Indians and low-income individuals. We provide convenient access to high-quality, compassionate care in a supportive environment.
Equal Employment Opportunity:
Chapa-De is committed to equal employment opportunities and complies with all federal, state, and local laws. We strive to create a work environment free of harassment, discrimination, or retaliation.
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