Customer Service Representative II

3 days ago

Fort Worth, Texas, United States Incora Full time
About Incora

Incora is a leading supply chain solutions business in the aerospace industry, dedicated to delivering exceptional customer service and support. Our team is passionate about building strong relationships with our customers and exceeding their expectations.

Job Summary

We are seeking an exceptional Customer Service Representative II to join our team. As a key member of our customer service team, you will be responsible for facilitating and building customer relationships through providing continuous high-quality service and support.

Key Responsibilities
  • Provide excellent customer service with the intention of building and maintaining customer relationships through fast and accurate processing of requests.
  • Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day.
  • Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions.
  • Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily).
  • Prioritize orders based on urgency of product needed, specifications, and shipping and delivery.
Requirements
  • Educated to National Vocational Level (NVQ) or equivalent (EU).
  • High School Diploma or GED is required.
  • 1-3 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred).
What We Offer

Incora offers a competitive salary and benefits package, including 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees, Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service, and Family friendly policies such as 2 weeks paid parental leave.

We believe every little helps by offering a generous discount portal only available to Incora employees via Perkspot. Employer paid Group Life Insurance at 1x salary, STD, and LTD. Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees. Incora offers a 401K plan with company match.

We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.

Why Join Incora?

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We believe that our diversity is a strength, and we are proud to be an equal opportunities employer.

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