Customer Service Representative II

1 week ago

Fort Worth, Texas, United States Texas Workforce Commission Full time
{"**Job Summary**": "The Texas Workforce Commission is seeking a Customer Service Representative II to provide exceptional customer service to individuals navigating the unemployment benefit claim filing and eligibility process.

**Key Responsibilities:**
- Process UI claims over the phone and data enter information into benefit system and databases
- Respond to and resolve routine UI inquiries received through inbound calls and online callback forms
- Ensure a positive and exemplary experience with all customers
- Provide accurate, valid, and complete information to customers using the right methods and tools
- Calm upset or emotional customers by providing a composed and professional demeanor
- Document all customer contacts and accurately process documents or pending issues
- Gather facts and issue eligibility determinations
- Provide information on unemployment insurance claims provisions, rules, policies, processes, and requirements to claimants and employers
- Research information in benefit system to address customer inquiries or issues
- Provide information about the appeal process to claimants or employers, as applicable
- Remain flexible and assist with additional tasks as needed for the success of the department and division

**Requirements:**
- Six months of experience in customer service, clerical, call center, or administrative support work
- Relevant academic credits may be applied toward experience qualifications for this position
- Ability to type 40 words per minute with minimal errors
- Experience using computers
- Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer
- Excellent verbal and written communication skills
- Bilingual (English and Spanish)

**What We Offer:**
- Competitive salary: $3,127.54/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at

**How to Apply:**
- To be considered, please complete a State of Texas Application for Employment and apply online at
- TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire

**About Us:**
- The Texas Workforce Commission is a great place to work, with a noble public service mission and a supportive team environment
- We strive to provide information and guidance to our customers who are adapting to a life change and looking to find their next career
- Our call center is a great place to learn valuable customer service, problem-solving, and decision-making skills that transfer to other positions
- We offer great benefits, the option to telework, and leaders who value continuous improvement, teamwork, innovation, and work-life balance

**Veterans:**
- Use your military skills to qualify for this position or other jobs
- Go to
- to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets
- Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser

**Equal Employment Opportunity:**
- TWC is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status
- We are committed to diversity and inclusion in the workplace and encourage applications from diverse candidates

**Security Sensitive:**
- A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section

  • Customer Service Representative II

    4 days ago

    Fort Worth, Texas, United States Randstad Full time

    Customer Service Representative IIWe are seeking a highly skilled Customer Service Representative II to join our team at a leading Pharmaceutical Industry company. As a Customer Service Representative II, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer...

  • Customer Service Representative II

    1 week ago

    Fort Worth, Texas, United States CERIS Health Full time

    About the RoleCERIS Health is seeking a highly skilled and detail-oriented Customer Service Representative II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and partners, ensuring their needs are met and exceeded.Key ResponsibilitiesClient and Partner Support: Respond...

  • Customer Service Representative II

    2 days ago

    Fort Worth, Texas, United States CERIS Health Full time

    About the RoleCERIS Health is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and providers through various communication channels.Key ResponsibilitiesRespond to client and provider inquiries via email, phone,...

  • Customer Service Representative II

    1 week ago

    Fort Worth, Texas, United States Incora Full time

    About the RoleWe are seeking an exceptional customer service professional to join our team as a Customer Service Representative II. As a key member of our customer-facing team, you will be responsible for providing continuous high-quality service and support to our customers.Key ResponsibilitiesFacilitate and build customer relationships through proactive...

  • Customer Service Representative II

    3 days ago

    Fort Worth, Texas, United States Incora Full time

    About IncoraIncora is a leading supply chain solutions business in the aerospace industry, dedicated to delivering exceptional customer service and support. Our team is passionate about building strong relationships with our customers and exceeding their expectations.Job SummaryWe are seeking an exceptional Customer Service Representative II to join our...

  • Customer Service Specialist II

    4 weeks ago

    Fort Worth, Texas, United States T.J. Maxx Full time

    Join Our Team as a Customer Service Specialist IIAt T.J. Maxx, we are dedicated to providing an exceptional shopping experience for our customers. As a Customer Service Specialist II, you will play a crucial role in fostering a welcoming atmosphere.Your Responsibilities:Deliver friendly and informed assistance to both internal and external customers.Engage...

  • Customer Service Associate

    5 days ago

    Fort Worth, Texas, United States The Bank of America Corporation Full time

    About This RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Client Service Representative II. In this role, you will be responsible for providing exceptional service to our clients, ensuring their financial needs are met, and building strong relationships with them.Key ResponsibilitiesProvide top-notch customer...

  • Customer Service Representative

    4 days ago

    Fort Worth, Texas, United States CornerStone Staffing Full time

    {"title": "Customer Service and Collections Representative", "subtitle": "Join CornerStone Staffing", "content": "We are seeking a highly skilled Customer Service and Collections Representative to join our team at CornerStone Staffing. As a Customer Service and Collections Representative, you will be responsible for handling customer inquiries, resolving...

  • Customer Service Representative

    1 week ago

    Fort Worth, Texas, United States Moritz Chevrolet Chrysler Dodge Jeep RAM Full time

    {"title": "Customer Service Representative", "content": "Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling cash transactions, and...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, Texas, United States Elriogrande Full time

    **About El Rio Grande Latin Market**We are a dynamic and growing company that values our customers and employees. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.**Job Summary:**We are looking for a skilled and enthusiastic Customer Service Representative to provide exceptional customer...

  • Customer Service Representative

    2 days ago

    Fort Worth, Texas, United States Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at a leading Pharmaceutical company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 days ago

    Fort Worth, Texas, United States CornerStone Staffing Full time

    Customer Service Representative OpportunityCornerStone Staffing is seeking a skilled Customer Service Representative to join our team. As a key contact for customers and company representatives, you will handle various inquiries and provide updates on equipment returns, repairs, and sales orders.Job Responsibilities:Provide exceptional customer service and...

  • Customer Service Representative

    2 days ago

    Fort Worth, Texas, United States Staffing Now Full time

    We are seeking a highly motivated Customer Service Success Representative to join our team at Staffing Now. This is a contract to hire position offering a great culture, benefits, and competitive pay.Key Responsibilities:Fulfill customer waste needs and provide exceptional customer service.Pursue new customer leads and develop customized waste management...

  • Customer Service Representative

    3 weeks ago

    Fort Worth, Texas, United States Callaway Golf Full time

    Job SummaryThe Customer Service Representative is a key member of the Callaway Golf team, responsible for delivering exceptional customer service to our valued customers. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesHandle a high volume of incoming calls from Callaway Golf...

  • Customer Service Representative

    3 weeks ago

    Fort Worth, Texas, United States Adecco US, Inc. Full time

    Adecco US, Inc. is currently assisting a Fortune 8 company in recruiting for an experienced HYBRID Pharmacy Benefits Customer Service Representative in a dynamic and fast-paced environment. **Job Summary:**We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Pharmacy Benefits Customer Service Representative,...

  • Customer Service Representative

    4 days ago

    Fort Worth, Texas, United States Domino's Pizza LLC Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's River Oaks Blvd. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a personalized experienceTake...

  • Customer Service Representative

    1 week ago

    Fort Worth, Texas, United States Mohawk Industries Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Provide customer account...

  • Customer Service Representative

    2 days ago

    Fort Worth, Texas, United States Pool Scouts Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and sales-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field...

  • Customer Service Representative

    5 hours ago

    Fort Worth, Texas, United States PennyMac Financial Services, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PennyMac Financial Services, Inc.About the Role:Provide exceptional customer service to clients via phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    3 weeks ago

    Fort Worth, Texas, United States Adecco US, Inc. Full time

    Adecco US, Inc. is currently assisting a Fortune 8 company in recruiting for an experienced HYBRID Pharmacy Benefits Customer Service Representative in a dynamic and fast-paced environment. **Job Summary:**We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Pharmacy Benefits Customer Service Representative,...