Service Quality Assurance Representative
2 weeks ago
We are looking for a highly skilled SERVICE QUALITY ASSURANCE REPRESENTATIVE to join our team. This role will be responsible for ensuring that our customers receive the highest level of service and support.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat
- Responsible for handling inbound and outbound calls
- Resolve customer issues in a timely and professional manner
- Provide product information and answer customer questions
- Meet or exceed performance metrics and standards
Requirements:
- High school diploma or equivalent required
- At least 1 year of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
Estimated Salary: $45,000 - $65,000 per year
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