Service Quality Assurance Representative

2 weeks ago


Hudson, Ohio, United States Perun HR Full time
Job Description

We are looking for a highly skilled SERVICE QUALITY ASSURANCE REPRESENTATIVE to join our team. This role will be responsible for ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat
  • Responsible for handling inbound and outbound calls
  • Resolve customer issues in a timely and professional manner
  • Provide product information and answer customer questions
  • Meet or exceed performance metrics and standards

Requirements:

  • High school diploma or equivalent required
  • At least 1 year of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills

Estimated Salary: $45,000 - $65,000 per year



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