Member Service Specialist

4 days ago


Hudson, Ohio, United States Sam's Club Full time
Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving member issues and concerns, and promoting the company's products and services.

Main Responsibilities
This position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. The successful candidate will be responsible for ensuring that members have a great first and last impression of the store, including helping them load their vehicles and supporting the creation of a positive member experience. Additionally, they will complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Requirements
To be successful in this role, you must have excellent customer service skills, be able to work effectively in a team environment, and have a strong attention to detail. You should also be comfortable working in a physically demanding environment, including standing for long periods of time and lifting heavy objects.

Benefits
Sam's Club offers a competitive hourly wage of $16.00 to $23.00, as well as opportunities for career advancement and professional development. We also offer a range of benefits, including health insurance, 401(k) matching, and paid time off.

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