Customer Service Representative

6 days ago


Medley, Florida, United States VensureHR Full time

Job Summary

VensureHR is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities

  • Customer Interaction: Engage with customers to provide information about our products and services, address inquiries, and resolve any issues.
  • Issue Resolution: Assist customers with order processing, billing inquiries, and problem resolution, ensuring a seamless experience.
  • Relationship Building: Establish and maintain positive relationships with customers, enhancing their satisfaction and loyalty.
  • ERP Management: Utilize your experience with ERP systems to process orders, manage customer information, and streamline workflows.
  • Product Recommendations: Understand customer needs and recommend appropriate products or services that best meet their requirements.
  • Data Entry: Perform accurate and efficient data entry tasks, ensuring all customer records are up-to-date and properly maintained.

Required Skills

  • Language Skills: Bilingual proficiency in Spanish and English is essential for this role.
  • ERP Experience: Proven experience working with ERP software is required.
  • Customer Service Experience: Prior experience in a customer service role, preferably in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills in both Spanish and English.
  • Attention to Detail: Strong ability to perform data entry tasks with a high level of accuracy.
  • Problem-Solving: Ability to address and resolve customer issues effectively and efficiently.

Nice-to-have skills

  • Technical Products Knowledge


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