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Maintenance Operations Specialist

2 months ago

Medley, Florida, United States Fleet Jobs Full time

POSITION OVERVIEW:

The Maintenance Operations Specialist is responsible for executing maintenance customer service, inventory management, and administrative tasks that enhance operational efficiency, effectiveness, customer satisfaction, and profitability within the organization.

This role emphasizes delivering exceptional customer service and communication to both internal and external stakeholders. The Maintenance Operations Specialist will assist the financial manager by providing insights and information that bolster branch performance and profitability.

PRIMARY RESPONSIBILITIES:

Customer Service Support in Maintenance Operations

  • Oversee the Service Net Planner, managing preventive maintenance campaigns, repairs from customer interactions, and after-hours service requests.
  • Collaborate with Centralized PM Scheduling Operations and External RO Management teams to enhance customer support.
  • Welcome customers on-site and provide quality service via phone, addressing inquiries related to billing and scheduling.

Inventory Management

  • Ensure comprehensive oversight of inventory productivity at the branch to support timely service while minimizing inventory loss risks.
  • Maintain optimal inventory levels by ordering parts according to established sourcing procedures, ensuring timely and defect-free deliveries from suppliers.
  • Organize and store parts in an accessible manner, ensuring timely updates to inventory systems and conducting regular cycle counts.
  • Manage the inventory of new and used batteries, ensuring adequate tire stock in terms of quantity and specifications.
  • Coordinate the shipping and receipt of warranty items, ensuring timely follow-up on returns and warranty claims.

Process Improvement and Analysis

  • Conduct analyses and reviews in areas such as inventory management, maintenance profitability, warranty processes, and service order evaluations, recommending solutions to enhance profitability.
  • Utilize systems like ServiceNet or AS400 for operational analysis and process enhancement.

Additional Duties

  • Undertake projects and tasks as assigned by the Branch Financial Manager and District Financial Manager.

QUALIFICATIONS:

  • High school diploma or equivalent required; degree preferred.
  • Strong interpersonal skills with the ability to collaborate effectively with team members.
  • Proficient written and verbal communication skills.
  • Minimum of 2 years of experience in customer service and operations required.
  • Preferred experience of 2 years in service and parts departments.
  • Quick learner with a passion for collaborative projects and ongoing education.
  • Advanced computer proficiency, including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Regular and predictable attendance is a critical function of this role.
  • Willingness to travel as necessary and adhere to the required work schedule.

PHYSICAL DEMANDS:

  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this role.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate will be required to read, communicate verbally and/or in written form, and analyze information.
  • While performing the duties of this job, the associate may be required to stand, walk, and sit.
The associate frequently uses hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 50lbs/12kg.

  • Specific vision abilities required by this role include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.