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Customer Success Manager, Casualty

2 months ago

Little Ferry, New Jersey, United States CCC Intelligent Solutions Full time
About the Role

Casualty Customer Success Managers play a vital role in ensuring our clients are optimizing our Casualty products and services. As a key member of our team, you will work closely with Group Vice Presidents and Account Managers to build strong relationships with clients and address operational and service management issues associated with the Casualty team.

Key Responsibilities
  • Support Account Managers in meeting specific client needs in managing an account
  • Act as an interface among Account Managers, Field Consultants, and service organization in tracking down and resolving status of open client issues
  • Develop operational scorecards for each designated account
  • Support sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts)
  • Provide and review management reporting with users and their management providing insight
  • Monitor account service plans to reduce issues and detect competitive threats
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
Requirements
  • 4-year degree or equivalent work experience required
  • 2-3 years of service experience preferred
  • 1st party casualty experience is a must (PIP and MedPay)
  • Knowledge of the Insurance Industry required
  • Strong ability to Identify, analyze and interpret trends or patterns in complex data sets
  • Strong project management, coordination skills preferred
About CCC Intelligent Solutions

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation.

At CCC, our mission is to keep people's lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.