Aftermarket Solutions Engineer
3 weeks ago
As an Associate Aftermarket Engineer at Dassault Aviation, you will play a crucial role in supporting customer requests and demands related to aftermarket solutions. Your primary responsibility will be to assist Project Managers in the development of Supplemental Type Certificates (STCs).
Key Responsibilities:
1. First-level response to customer requests, where you will categorize the requests, research existing documentation, and formulate appropriate answers. If necessary, you will seek help from colleagues.
2. Monitor the customer experience through regular interface with different departments to manage STC kits level and production.
3. Generate and update "Aftermarket Solution Commercial Summary" sheets, gathering all pertinent information relevant to the sale of aftermarket solutions offered.
4. Identify repetitive customer requests that require a new solution developed or a process changed to improve customer experience.
5. Monitor regulatory requirements and gain knowledge on Falcon aircraft architecture and systems.
6. Assist Level 2 responders with STC documentation as required.
7. Assist Project Managers with STC development tasks as required.
8. Maintain fleet configuration status trackers.
Additional Responsibilities:
1. Update and maintain processes specific to Department functions.
2. Work with Marketing to promote STC sales.
3. Special projects related to STCs and mods of aircraft as assigned by Management.
4. Identify potential STC projects.
Minimum Required Qualifications:
Education:
Bachelor's Degree (Aviation discipline preferred) from an accredited University. Equivalent education may be considered.
Experience:
Entry-level position - internship in aerospace industry preferred.
Skills and Abilities:
Excellent communication skills, good interpersonal skills, ability to be detail-oriented, and computer skills.
Physical Demands and Work Environment:
Typical office environment including a workstation, air conditioning, and heating. Domestic and international travel when necessary to accomplish responsibilities (approximately 5% travel). Occasional requirement to visit and inspect aircraft in hangar and components in vendor service shops. Work overtime as required to accomplish tasks.
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