Experienced Network Support Specialist

3 weeks ago


Milwaukee, Wisconsin, United States Stamm Full time
Job Title: Experienced Service Engineer

Stamm Technologies is seeking a highly skilled and experienced Service Engineer to join our team. As a Service Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide end-user support, including management of anti-spyware and anti-virus utilities, basic networking, printing, password resets, profile migrations, and more.
  • Serve as subject matter expert for Microsoft product lines and Windows specific technologies, including Active Directory, Group Policy, IIS, SQL Server, and Exchange.
  • Experience in VMWare ESX/Virtualization Technologies (ESX/i, vCenter, P2V tools) is highly desirable.
  • Participate in evening and weekend support and maintenance activities as needed.
  • Participate in scheduled on-call rotation.
  • Excellent communication and documentation skills are essential.
  • Work well both independently and as a member of a high-performance team.
  • Ability to work with clients who are under pressure/deadlines.
  • Punctuality and ability to meet deadlines and schedules.
  • Commitment to quality and customer satisfaction.
  • Excellent logic and problem-solving skills.
  • Ability to evaluate clients' needs and make recommendations for upgrades.
  • Great documentation skills, including use of Visio.
  • A car, a valid driver's license, and active auto insurance are required for on-site support and consulting.
Requirements:
  • 2+ years of consulting/technical support experience.
  • Strong understanding of networking technologies, including TCP/IP, DHCP, WINS, DNS, SMTP, IMAP4, POP3, OWA, LDAP, etc.
  • Experience with Fortinet appliances is a plus.
  • Experience with Macs and cross-platform support experience is a major plus.
  • Experience with Cloud-based solutions like Google Apps and Hosted Exchange is a plus.
Bonus Points:
  • Experience with help desk support if applying for the Service Desk position.
  • Experience with onsite support if applying for the Field Engineer position.
How to Apply:

If you have solid experience, a very strong work ethic, and a healthy sense of humor, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].


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