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Executive Director

2 months ago

Garden Grove, California, United States Brookdale Full time

Job Summary:

The Executive Director - Senior Living Community Leader is responsible for leading the day-to-day operations of a larger community of 60-65 units and two product lines or units with up to two product lines. This role is responsible for associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance.

Key Responsibilities:

  • Leads the day-to-day operations of a larger community, including associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance.
  • Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team.
  • Works with sales to drive sales results and creates an inclusive community culture that provides high-quality resident experiences and care.
  • Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary.
  • Develops and implements business plans to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets.
  • Manages community performance against goals and sets plans to improve or maintain performance to Company service and financial standards.
  • Builds and maintains strong working relationships with management team and encourages teamwork and collaboration.
  • Cultivates an inclusive community culture and empowers department leaders to supervise, direct, and motivate staff.
  • Holds department leaders accountable for department performance and provides assistance to leaders and staff as needed.
  • Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements.
  • Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies.
  • Responsible for recruiting and hiring high-quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents.
  • Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates.
  • Analyzes trends and implements strategies to reduce turnover and increase retention.
  • Builds high degree of resident satisfaction and retention and is responsible for maintaining positive resident relations.
  • Is accessible and approachable to residents and their families and is proactive in solving resident problems and resolving issues.
  • Leads effort to leverage satisfied residents and families to grow community occupancy and executes renewal program with existing residents.
  • Partners with Resident Council as necessary and administers resident satisfaction and other surveys.
  • Works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement.
  • For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community's care and services are appropriate to meet the needs of residents.
  • Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high-quality services and compliance with Company policy and applicable legal requirements.
  • Empowers department leaders to demonstrate the same for their area and ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families.
  • Maintains the personal dignity of residents and demonstrates a high degree of financial acumen as it relates to community operations.
  • Analyzes, develops, and executes annual operating and capital budgets and works to meet or exceed budgeted revenue, profitability, and occupancy goals.
  • Proactively creates plans to overcome unanticipated expenses or revenue shortfalls and continually explores means of revenue enhancement and expense reduction.
  • Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets.
  • Develops new business, generates leads, and builds strategic relationships and engages with prospects who tour the community.
  • Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR).
  • Identifies and builds positive relationships with local influencers and professionals to raise community profile and becomes active in social and civic affairs of the local community that align with the Company's mission.
  • Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups.
  • Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence.
  • Enforces current Company policies and procedures and maintains applicable licenses in accordance with Company, Federal, State, and local requirements.

Qualifications:

  • Bachelor's Degree required.
  • Minimum of three years related in operational leadership experience required.
  • Additional years of experience can be substituted for the education requirement on a year-for-year basis.
  • Must have a valid administrator license in states where required.
  • Must have a valid driver's license and access to a private vehicle for business use.