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Desktop Support Specialist

4 weeks ago


North Providence, Rhode Island, United States R4 Solutions Inc. Full time
Job Description

R4 Solutions Inc. is seeking a highly skilled Desktop Support Engineer to join our team.

Key Responsibilities
  • Provide exceptional desktop support to staff, resolving hardware and software issues in a timely and professional manner.
  • Administer hardware maintenance for all desktop IT equipment, ensuring optimal performance and minimizing downtime.
  • Offer training and guidance to users on the effective use of computer equipment, promoting productivity and efficiency.
  • Maintain accurate records of software and hardware problems encountered, facilitating proactive issue resolution.
  • Collaborate with colleagues to ensure seamless IT support, leveraging collective expertise to drive success.
Requirements
  • At least 6 months of hands-on experience in deskside/onsite support/local IT engineering.
  • Strong Microsoft Operating System installation, asset management, and troubleshooting skills.
  • Knowledge of network equipment and devices.
  • Excellent troubleshooting skills, particularly in MS Office applications (Outlook, Word, Excel, PowerPoint, etc.).
  • Strong desktop support knowledge, encompassing hardware, software, and networking concepts.
What We Offer

R4 Solutions Inc. provides a dynamic and supportive work environment, offering opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.