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Field Service Coordinator

2 months ago

Baltimore, Maryland, United States Barry-Wehmiller Companies Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Service Coordinator to join our team at Barry-Wehmiller Companies Inc. As a Field Service Coordinator, you will play a critical role in managing technician schedules for equipment installations, repairs, and maintenance tasks. Your primary responsibility will be to coordinate customer site visits, ensuring timely resource allocation and fostering positive relationships with customers to prioritize customer satisfaction and retention.

Key Responsibilities
  • Coordinate Customer Site Visits: Liaise with customers and internal support personnel to ensure timely resource allocation and efficient scheduling of equipment installations, repairs, and maintenance tasks.
  • Foster Positive Customer Relationships: Prioritize customer satisfaction and retention by building strong relationships with customers, responding to inquiries and requests in a timely manner, and providing exceptional customer service.
  • Plan and Execute Shipments and Deliveries: Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently, collaborating with shipping and production departments to determine optimal transportation methods based on shipment specifications and urgency.
  • Track and Trace Shipments: Ensure timely and accurate delivery of shipments by tracking and tracing shipments upon request.
  • Identify and Report Quality Issues: Identify and report internal and external quality issues, implementing corrective measures to prevent recurrence and ensuring compliance with quality standards.
  • Review Documentation: Review all documentation for accuracy and completeness, making necessary adjustments according to product and shipping requirements.
  • Seek Guidance and Support: Seek guidance from supervisors for complex or critical issues, promptly identifying and addressing defective parts or processes.
  • Proactively Engage with Customers: Proactively engage with customers to promote preventative maintenance services and ensure timely follow-up on inquiries and requests.
Requirements
  • High School Diploma or Equivalent: Required
  • Experience using Microsoft Suite: Required
  • Excellent Communication and Interpersonal Skills: Capable of independently solving problems and collaborating with diverse teams
  • Basic Arithmetic Calculations: Accurately and efficiently perform basic arithmetic calculations
  • Freight Contracts and Shipping Practices: Demonstrate proficiency in freight contracts and shipping practices