Field Service Technician

6 days ago


Baltimore, Maryland, United States Alertus Technologies Full time
Job Summary

We are seeking a skilled Field Service Technician to provide on-site support to our customers. In this role, you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability.

Key Responsibilities
  • Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites
  • Be the main point of contact at job sites for our customers
  • Perform quality control duties for Alertus outdoor notification systems
  • Install and supervise the installation of Alertus indoor notification products
  • Build/run cables and troubleshoot wiring
  • Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity
  • Monitor outdoor warning systems performance and recommend any adjustments as needed
  • Evaluate site surveys
  • Prioritize conflicting work requests and escalations
  • Oversee, evaluate, and sign off on work performed by others
  • Proactively document field issues and help improve product design and delivery processes
  • Support our current and future implementation projects and assist with project planning

Requirements
  • Ability to travel 70% of the time to customer sites
  • Ability to troubleshoot, test, repair, and service technical equipment
  • Go-getter attitude with the desire to step in where needed
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with wiring/cabling and electrical/electronics
  • Ability to prioritize tasks and thrive in a fast-paced environment
  • Exceptional verbal, written, and interpersonal communication skills
  • Ability to successfully work autonomously

Benefits
  • Unlimited Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan
  • Medical, Dental, and Vision Plans
  • Short-term Disability, Accident, Hospital, and Cancer Insurance
  • Live Near Your Work Homebuying Incentive Program
  • Employee Referral Bonuses
  • Flex Scheduling


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