Field Service Technician
6 days ago
We are seeking a skilled Field Service Technician to provide on-site support to our customers. In this role, you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability.
Key Responsibilities
- Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites
- Be the main point of contact at job sites for our customers
- Perform quality control duties for Alertus outdoor notification systems
- Install and supervise the installation of Alertus indoor notification products
- Build/run cables and troubleshoot wiring
- Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity
- Monitor outdoor warning systems performance and recommend any adjustments as needed
- Evaluate site surveys
- Prioritize conflicting work requests and escalations
- Oversee, evaluate, and sign off on work performed by others
- Proactively document field issues and help improve product design and delivery processes
- Support our current and future implementation projects and assist with project planning
Requirements
- Ability to travel 70% of the time to customer sites
- Ability to troubleshoot, test, repair, and service technical equipment
- Go-getter attitude with the desire to step in where needed
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with wiring/cabling and electrical/electronics
- Ability to prioritize tasks and thrive in a fast-paced environment
- Exceptional verbal, written, and interpersonal communication skills
- Ability to successfully work autonomously
Benefits
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work Homebuying Incentive Program
- Employee Referral Bonuses
- Flex Scheduling
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