Customer Service Specialist
1 week ago
ABOUT STIO
Stio is a multi-channel outdoor brand dedicated to crafting, developing, and marketing exceptional apparel, footwear, and accessories that embody the essence of the mountain lifestyle.
Headquartered in Jackson, Wyoming, Stio draws inspiration from the breathtaking Teton Range and offers products through various channels, including catalogs and retail locations.
We are passionate about mountain life and consider ourselves stewards of the natural resources that support it. We proudly partner with organizations such as Protect Our Winters and the Conservation Alliance, among others. Our commitment to sustainability is reflected in our strong preferred materials platform, the use of Bluesign approved textiles whenever feasible, and our diligent auditing of supply chains to ensure best practices while operating responsibly. We believe that the outdoors is the best environment for well-being, and it is our duty to facilitate access for everyone, regardless of race, gender, beliefs, background, or ability. Inclusion is a core value at Stio, both within our organization and in our broader communities.ROLE OVERVIEW
Seasonal Customer Experience Representatives (CX) at Stio deliver outstanding customer service through a phone and email ticketing system, showcasing expert product knowledge and genuine enthusiasm.
The ideal candidate possesses a positive demeanor, thrives in collaborative settings, excels in challenging conversations, and is dedicated to providing the highest level of customer satisfaction.
Daily collaboration with Stio distribution centers and customers who share your passion is essential. Candidates may work remotely or in an office environment, with a preference for those located near a Stio Mountain Studio.Seasonal Customer Experience Representatives report directly to the Customer Experience Shift Managers.
KEY RESPONSIBILITIES
• Engage with customers and colleagues daily via phone, email, and chat
• Manage the customer support conversation queue effectively
• Respond to customer inquiries promptly and within established KPIs
• Articulate Stio product information and processes with clarity
• Maintain agent performance standards in Gladly as required
QUALIFICATIONS
• High School diploma or equivalent required; college degree preferred
• Intermediate computer and typing skills are necessary
• Proficiency in Google Workspace and Microsoft Products is preferred
• Previous customer service experience is advantageous
• Knowledge of outdoor apparel is a plus
• Excellent communication skills and a positive attitude are essential
• Demonstrated versatility, initiative, and teamwork abilities
• Strong attention to detail and organizational skills are required
ADDITIONAL INFORMATION
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position.
While this is intended to accurately reflect the current role, we reserve the right to modify the job or require other tasks to be performed as necessary.
Stio is an equal opportunity employer, welcoming all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans, and individuals with disabilities.-
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