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Customer Service Specialist

2 months ago

Jackson, Wyoming, United States Stio Full time

ABOUT STIO

Stio is a multi-channel outdoor brand that creates, develops, and markets high-quality, functional, and stylish apparel, footwear, and accessories inspired by the essence of mountain living.

With its base in Jackson, Wyoming, Stio draws creativity from the majestic Teton Range and offers products through various channels, including catalogs and retail locations.

We are passionate about the mountain lifestyle and consider ourselves stewards of the natural resources that sustain it. We proudly partner with organizations such as Protect Our Winters and the Conservation Alliance, among others. We maintain a strong commitment to preferred materials, utilize Bluesign approved textiles whenever feasible, conduct audits of our supply chains for best practices, and operate our workplaces responsibly. We believe that nature is the ultimate source of well-being for mind, body, and spirit, and it is our duty to facilitate access for everyone, regardless of race, gender, beliefs, background, or ability. At Stio, we are dedicated to fostering inclusion within our company and in our broader communities.

YOUR ROLE

Seasonal Customer Service Specialists at Stio deliver exceptional customer support through a phone and email ticketing system, showcasing expert product knowledge and enthusiasm.

The ideal candidate possesses a positive demeanor, thrives in collaborative settings, excels in challenging conversations, and is dedicated to providing an outstanding customer experience.

You will work closely with Stio distribution centers and customers who are eager to share their experiences. Both remote and in-office work options are available, with a preference for applicants near a Stio Mountain Studio.
Seasonal Customer Service Specialists report to the Customer Experience Shift Managers.

YOUR RESPONSIBILITIES
Engage daily with customers and colleagues via phone, email, and chat
Manage the customer support conversation queue effectively
Respond to customer inquiries promptly and within established KPIs
Articulate Stio product information and processes clearly
Maintain agent performance standards in accordance with Gladly

YOUR SKILLS AND EXPERIENCE
High School diploma or equivalent required; college degree preferred
Intermediate computer and typing skills necessary
Familiarity with Google Workspace and Microsoft Products preferred
Prior experience in customer service is advantageous
Knowledge of outdoor apparel/apparel is a plus
Excellent communication skills and a positive attitude are essential
Demonstrated versatility, initiative, and teamwork abilities
Attention to detail and strong organizational skills are required

THE FINE PRINT
$18/hour starting wage
Full-time, hourly non-exempt role
Flexible scheduling of 30-40 hours per week after initial training
Holiday hours required
Holiday Pay
Paid Sick Time
Seasonal role available through February 2025
$1,000 Gear Test credit
Seasonal employees will receive a Stio WFH equipment package

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed.

Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.