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Floor Manager

2 months ago

New York, New York, United States Gjelina Group Full time
Job Description

We are seeking a dynamic and self-starting Floor Manager who shares and can demonstrate an understanding of our values, which are the pinnacle of who we are and what we are about. The ideal candidate thrives under pressure and possesses a strong work ethic and creative spirit for fast-paced dining establishments.

Key Responsibilities
  • Maintain an exceptional atmosphere under the leadership of the General Manager and the Chef de Cuisine.
  • Lead a team of service staff to ensure exceptional customer service and maintain high standards of appearance and hygiene.
  • Assist in the leadership of all floor staff, fostering a non-competitive supportive workplace by having agreements in place with your team members about their goals and encouraging a solution-driven mindset.
  • Ensure that all proper procedures are followed, service standards are maintained, and the highest level of cleanliness is maintained throughout the venue.
  • Anticipate and accommodate the needs of your guests, promoting a high level of customer service and ensuring a positive dining experience.
  • Establish and maintain relationships with regular guests and encourage new guests to become regulars.
  • Assist in maintaining the general cleanliness of the entire venue and ensure that all restaurant service equipment is stocked and up to par.
  • Responsible for checking petty cash and changing out big bills, as well as updating menus and printing for shifts.
  • Created incident reports and maintained the manager's log (via email).
  • Make sure all staff is accounted for and prepared for the shift, and check server cash-outs.
  • Assists in coaching all floor employee development by setting clear guidelines and agreements, including regularly scheduled job performance check-ins under the leadership of the General Manager.
  • Aids the execution of regular service, catering, and all in-house and off-site events.
  • Possess knowledge of operational systems, including payroll, inventory, and purchasing.
  • Familiar with the Department of Health's sanitation and safety standards.
  • Ensures the venue is compliant with all federal, state, and county laws and regulations, along with all Gjelina Group company policies (outlined in the Handbook).
Requirements
  • 5+ years of experience in a similar role.
  • Must be available to work a flexible schedule, including evenings, weekend shifts, and holidays.
  • Must be organized, self-motivated, and proactive with a strong attention to detail.
  • A strong hospitality foundation, the ability to coach, build a team, problem-solve, and leadership skills are required.
  • Familiar and comfortable with finances, P&L statements, annual budgets, forecasting, COGS, and labor models.
  • Proficient with computers and technology.
  • Knowledge of all dishes and beverage items in-house.
  • Ability to use all relevant items of equipment.
  • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
  • Ability to use the restaurant point of sale system and troubleshoot problems.
  • Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
  • Ability to keep calm when faced with any unusual situations.
  • Ability to perform the essential functions of the job.
  • Excel/Google Sheets literacy.
  • Ability to understand and interpret financial statements.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem-solving abilities, be self-motivated, and organized.
  • Familiarity with all the equipment in the overseen department, basic troubleshooting, and diagnosis.
  • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
  • Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
  • Ability to keep calm when faced with any unusual situations.
  • Ability to perform the essential functions of the job.
  • Ability to train, teach, coach, and lead.
  • Must have problem-solving abilities, be self-motivated, and organized.
  • Ability to work with speed and efficiency.
  • Demonstrates integrity, trust, ethics, and values.
  • Bi-lingual in English and Spanish, preferred.
  • Ability to work in a fast-paced environment.
  • Adaptable, team-oriented, dependable, and strong work ethic.
  • Manager Food Handler Certification - Food Handling & Sanitation Awareness.
  • Must understand how to abide by the rules of the Department of Health related to Food Service.