Parking Services Associate
2 weeks ago
Position: Valet Parking Attendant
The Valet Parking Attendant plays a crucial role in ensuring the secure and effective management of customer vehicles while providing exceptional service that surpasses expectations. This position involves promptly responding to guest requests and fostering positive interactions with all visitors.
Key Responsibilities- Oversee the complete valet process, including key retrieval, vehicle collection for guests, and ticket issuance.
- Enhance customer satisfaction by building rapport, addressing inquiries, and offering directions as needed.
- Serve as a courteous representative of the company by engaging with guests, assisting with vehicle entry and exit.
- Implement vehicle safety protocols, manage traffic flow, and inspect vehicles for any damages.
- Handle financial transactions by collecting fees and reconciling revenue at the end of shifts.
- Welcome guests upon arrival, assist with unloading luggage, and ensure a smooth transition.
- Record vehicle details accurately and maintain a log of any pre-existing damages.
- Swiftly retrieve vehicles for guests and assist with their belongings when necessary.
- Provide outstanding customer service by responding to inquiries and giving directions.
- Direct traffic and manage barricades as required, ensuring safety at all times.
- Report any incidents or claims to the appropriate management personnel.
- Collect service fees and assist in financial reconciliations when needed.
- Maintain professional communication with guests, clients, and team members.
- Must be at least 18 years old.
- Possess a valid driver's license.
- Ability to operate manual transmission vehicles.
- Strong customer service and communication skills.
- Ability to effectively communicate with guests.
- Acceptable driving record.
- Quick learner with sound decision-making skills in a fast-paced environment.
- Ability to move efficiently between the valet stand and customer vehicles.
- Previous experience in valet services is preferred.
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance.
- 401K Plan with Generous Employer Match and Immediate Vesting.
- Generous Paid Time Off (PTO).
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