Event Parking Coordinator

2 months ago

Charlotte, North Carolina, United States Pivot Parking LLC Full time
Job Overview

Position Summary:

The Event Parking Coordinator is essential for facilitating effective parking management during events at designated facilities. This role includes assisting guests with parking, managing traffic flow, and ensuring adherence to parking policies. The Event Parking Coordinator acts as a primary contact, delivering outstanding customer service and enhancing the overall experience for attendees.

Core Responsibilities:

Parking Oversight:

· Guide vehicles to open parking spots, optimizing capacity and operational efficiency.

· Aid drivers in navigating into parking spaces, particularly in congested or restricted areas.

· Confirm that vehicles are parked in authorized zones and comply with parking standards.

Traffic Management:

· Regulate traffic movement within parking areas to avoid bottlenecks and ensure a seamless vehicle flow.

· Supervise pedestrian traffic to guarantee safe crossings and reduce conflicts with vehicles.

· Liaise with event coordinators, security teams, and law enforcement as necessary to resolve traffic-related concerns.

Client Relations:

· Offer courteous and supportive assistance to event guests, responding to inquiries and providing guidance as required.

· Address customer questions or issues regarding parking processes, payment methods, and facility features.

· Maintain a professional and friendly attitude when engaging with guests, exhibitors, and event personnel.

Financial Transactions (if applicable) & Payment Handling:

· Collect parking fees from guests and issue receipts or tickets as needed.

· Process cash transactions accurately and securely, adhering to established cash handling protocols.

· Reconcile cash collections at the end of each shift and report any discrepancies to supervisory personnel.

Assist customers with guidance on cashless payment options, whether through kiosks or mobile payment methods.

Safety and Compliance:

· Observe parking areas for any signs of suspicious behavior or safety risks, promptly reporting any issues to supervisory staff or security personnel.

· Ensure adherence to parking regulations and safety protocols to avert accidents or incidents.

· Assist in executing emergency procedures, such as evacuations or medical emergencies, as directed by supervisory staff.

Work Environment:

This position typically involves outdoor work in various weather conditions, including heat, cold, rain, or snow. The role requires standing or walking for extended periods and may involve directing traffic in busy or crowded settings.

Schedule:

Evening shifts and weekend availability are essential, depending on event requirements.

Qualifications:

· High school diploma or equivalent; additional training in customer service or hospitality is preferred.

· Previous experience in parking management, event services, or customer-facing roles is beneficial.

· Strong interpersonal and communication skills, with the ability to effectively engage with diverse individuals in high-pressure situations.

· Capability to work efficiently in a fast-paced environment and maintain composure under stress.

· Basic math skills and proficiency in handling cash transactions accurately.

· Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by event schedules.

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