Hospital Partnership Liaison Specialist

5 days ago


Louisville, Kentucky, United States Network For Hope (NFH) Full time

The estimated annual salary for this position is $65,000-$85,000.

About Network For Hope

Network For Hope (NFH) is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve.

Job Description

This role serves as a subject matter expert, supporting hospital partners by providing excellent customer service and collaboration. The Hospital Partnership Liaison is responsible for building and maintaining key relationships, improving processes, and providing education to enhance the overall culture of donation within assigned hospitals.

Duties and Responsibilities
  1. Hospital Support & Relationship Building:
  • Collaborate with hospital leadership to review donation objectives, develop and implement strategic initiatives, and integrate hospital priorities to align with a culture of donation.
  • Identify underperforming areas and initiate corrective actions.
  • Provide support services and assist in resolving issues for hospital partners, including occasional after hours and weekends as needed.
  • Anticipate and respond to hospital needs, including changes in clinical regulations, hospital policies, and staffing.
  • Ensure hospitals adhere to best practices and regulatory requirements.
Partner Education & Training:
  • Prepare and deliver comprehensive and inspirational education programs on donation processes and regulations.
  • Provide real-time education during active donation cases, ensuring staff are aware of their roles and the regulations governing family approaches.
  • Lead training on specific donation pathways, various processes, techniques, and best practices.
Data Analysis & Reporting:
  • Gather, analyze and report on hospital specific donation metrics and outcomes.
  • Identify and communicate trends in referrals and donation outcomes.
  • Present hospital specific metrics, process improvement efforts, audit results, and other relevant information to hospital leadership.
Compliance, Quality, & Process Improvement:
  • Recommend and implement improvements to department policies, processes, and procedures to enhance team effectiveness and reduce administrative burdens.
  • Share best practices between hospitals and organ procurement organizations (OPOs) to drive continuous improvement.
  • Conduct or assist with improvement projects and activities, including formal PDSAs, to achieve internal and external donation goals and metrics.
Requirements

Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or a related field required. At least three years of experience in healthcare, marketing, communications, business development, or social work, with a preference for direct clinical experience.

Exceptional communication, collaboration, and analytical skills are necessary for success in this role.



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