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Customer Service Associate
2 months ago
Position Overview:
As a Guest Experience Specialist at Residence Inn by Marriott, your role will encompass a variety of responsibilities aimed at enhancing guest satisfaction. You will be the first point of contact for guests, ensuring a welcoming and pleasant atmosphere.
Key Responsibilities:
1. Greet guests with a friendly demeanor and provide outstanding customer service.
2. Facilitate check-in and check-out processes with precision and efficiency.
3. Address guest inquiries and resolve any concerns or complaints professionally.
4. Maintain a tidy and inviting lobby area, contributing to a positive guest experience.
5. Offer recommendations for local attractions, dining venues, and transportation options to enhance guests' stays.
Join our team and contribute to creating memorable experiences for our guests
