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Sales Consultant

2 months ago

Beverly Hills, California, United States Prada Full time


Founded in 1913 in Italy, the Prada Group has established a legacy of excellence and a commitment to innovation.

As a global leader in the luxury industry, the Group operates in over 45 countries, encompassing the PRADA, Miu Miu, Church's, and Car Shoe brands, with a diverse workforce representing more than 100 nationalities.

The recent acquisition of Pasticceria Marchesi 1824 signifies the Group's expansion into the culinary sector, maintaining the same high standards of quality.

With a strong presence in the art world, the Prada Group continually enhances its engagement through evolving contemporary art initiatives.

Working with us means being part of a creative and international atmosphere, where teams are driven by curiosity and the pursuit of excellence.

The cornerstone of our success lies in the recognition and value we place on the talent and passion of our employees, fostering their professional development.


JOB PURPOSE
To act as the Company's representative to clients, achieving both quantitative and qualitative goals for the Department and Store.

RESPONSIBILITIES
1. Manage sales and enhance each phase of the sales journey.
2. Identify and understand customer needs, both overt and subtle.
3. Showcase and highlight the product assortment.
4. Encourage cross-selling and additional purchases.
5. Guide customers to the checkout, prepare packaging, and handle payments as necessary.
6. Address customer complaints, with managerial support when needed.
7. Acquire in-depth knowledge of all products within the assigned category.
8. Ensure proper management of products in the department, including cleaning and maintenance.
9. Stay informed about available stock.

KNOWLEDGE AND SKILLS
- A passion for interpersonal relationships and sales.
- Strong problem-solving abilities, curiosity, and an interest in luxury, fashion, art, and design.
- Experience in cultivating long-term client relationships.
- Capability to work collaboratively as well as independently.
- Exceptional communication and interpersonal skills.
- Enthusiasm and expertise in the product category managed.
- Proficiency in English is essential; additional languages are advantageous.

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