Front Desk Representative
4 days ago
Job Summary: We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hampton Inn Bulverde. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:
- Guest Service: Greet and welcome all guests and staff approaching the Front Desk in accordance with Hampton Inn Bulverde standards.
- Front Desk Operations: Maintain proper operation of the PBX console and ensure that all hotel standards are met.
- Guest Inquiries: Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
- Package Delivery: Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
- Front Office Log: Review Front Office log and Trace File daily.
- Rate Quoting: Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Emergency Procedures: Have knowledge of emergency procedures and assist as needed.
- Check-ins and Checkouts: Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Communication: Use proper two-way radio etiquette at all times when communicating with other employees.
- Computer System: Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Shift Checklist: Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards.
Requirements:
- Education: College coursework in related fields is helpful.
- Experience: Experience in a hotel or a related field is preferred.
- Physical Requirements: Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Communication Skills: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Problem-Solving: Must be able to multitask and prioritize departmental functions to meet deadlines.
- Initiative: Must be able to show initiative, including anticipating guest or operational needs.
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