Collision Center Administrative Assistant

4 days ago


Escondido, California, United States Mossy Nissan EscondidoInfiniti of Escondido Full time
About the Role

We are seeking a highly organized and customer-focused Receptionist/Administrative Assistant to join our team at Mossy Nissan Escondido/Infiniti of Escondido. As a key member of our Collision Center, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the Collision Center Manager in various functions.

Key Responsibilities
  • Provide excellent customer service to internal and external customers, ensuring a positive experience for all.
  • Promote a strong commitment to client satisfaction and teamwork, maintaining a positive and productive work environment.
  • Maintain accuracy and timely completion of reports for the Collision Center, ensuring seamless operations.
  • Close and process repair orders efficiently, ensuring timely completion and customer satisfaction.
  • Follow up on warranty submissions and claims, ensuring prompt resolution and customer satisfaction.
  • Sort and distribute incoming mail, ensuring timely processing and customer satisfaction.
  • Order, receive, and distribute order shipments, ensuring timely delivery and customer satisfaction.
  • Maintain operation and repair of office equipment, ensuring seamless operations.
  • Reconcile and forward daily deposits, ensuring accurate financial records.
  • Field client complaints and ensure prompt and appropriate action by the General Manager or department head.
  • Answer, screen, and direct telephone calls to the appropriate departments and/or staff person.
  • Serve as an information center for clients and employees, providing a friendly and helpful attitude.
  • Ensure the reception desk and surrounding area is neat, clean, and free of safety hazards.
Requirements
  • Excellent people skills, contributing to effective communication and a positive working environment.
  • Strong organizational and multi-tasking abilities, with attention to detail and ability to prioritize tasks.
  • Proficiency in Microsoft Applications, with ability to learn new software and systems.
  • Ability to follow directions from a supervisor and understand and follow posted work rules and procedures.
  • Ability to read and comprehend instructions, communicate effectively with clients and co-workers, and understand company policies.
  • Professional personal appearance, punctuality, and a great attitude with high energy.
  • Valid CA driver's license and clean driving record.
  • High school diploma or equivalent.
About Us

Mossy Nissan Escondido/Infiniti of Escondido is committed to hiring a diverse and qualified workforce. We are an equal opportunity employer and a drug-free workplace. Offers of employment are contingent upon successfully passing background screening, including a criminal background check, review of motor vehicle records, verification of SSN, and passing a drug test at a certified testing facility.



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