Technical Support Specialist
3 weeks ago
The Systems Support Engineer I is a critical role within our team at Red River, responsible for delivering exceptional technical support to our customers. This position requires a strong foundation in IT administration, with a focus on Windows management, Active Directory, and Group Policy.
As a Systems Support Engineer I, you will be working closely with our team to resolve technical issues, provide training and guidance to customers, and contribute to the development of our technical expertise. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will be essential in this role.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Manage and maintain user accounts, permissions, and access rights
- Configure and troubleshoot desktop operating systems, including Windows and Mac
- Troubleshoot hardware and software issues, including Remote Desktop Services and VPN
- Administer Office 365, including Exchange, OneDrive, SharePoint, and Teams
- Perform email administration tasks, including account configuration and password resets
- Basic virtualization administration, including rebooting virtual machines and resource allocation
- Basic domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, and DHCP
- Basic knowledge of backup solutions and troubleshooting common remote solutions
- Maintain standards and documentation on an ongoing basis as products and technologies evolve
Requirements:
- Minimum 1 year of IT experience with IT administration and support experience with Windows administration and management of Active Directory, DHCP, DNS, and Group Policy
- Previous experience in a fast-paced consulting or MSP environment is a plus
- Active SECRET clearance or the ability to obtain one
- Bachelor's degree desired
- Desired certifications: CompTIA A+, Network+, or Microsoft MCSA certifications
What We Offer:
- Competitive salary and excellent benefits
- Opportunity to work with a growing company and contribute to its success
- Collaborative and dynamic work environment
How to Apply:
Submit your resume and cover letter to us via our Applicant Tracking System. We look forward to hearing from you
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