Human Services Specialist III
1 month ago
Job Summary: We are seeking a highly skilled Human Services Assistant III to join our team at the Commonwealth of Virginia. As a key member of our team, you will serve as the initial point of contact for clients seeking benefits and/or services, screening clients for benefits and services, and explaining programs, services, policies, and procedures.
Key Responsibilities:
- Screen clients for benefits and services
- Interview clients and explain programs, services, policies, and procedures
- Assist clients with applications
- Evaluate and approve agency providers
- Research information
- Serve as initial point of contact for applicants
- Interview applicants for benefits and/or service programs
- Provide information regarding various programs and benefits, general eligibility requirements, policies, and procedures
- Assist clients with completing applications and perform initial screening of applications
- Provide information to clients seeking services and directly make referrals for services
- Research a variety of databases to obtain and/or verify information needed to process applications
- Maintain logs of client documentation received
- Schedule and coordinate appointments for clients to meet with benefit, employment, or services staff
- Contact clients for requested/needed information and respond to routine questions in person, e-mail, or by telephone
- Analyze needs and coordinate resources that will support families/clients and generate payment for services when appropriate
Additional Responsibilities:
- Adult Services/Adult Protective Services:
- Independently manage the Provider program requirements
- Interview clients and conduct assessment for emergency needs
- Manage voucher system and prepare vouchers for ongoing expenditures
- Facilitate placement of adults in Adult Living Facilities
- Create and prepare complex statistical reports
- Verify hours and accuracy of time sheets for In-Home Providers
- Review expenditures and research operational cost effectiveness
- Prepare, process, and reconcile budget for various adult programs
Requirements:
- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business, or related field
- Relevant work experience in public administrative support work
Preferred Qualifications:
- Considerable knowledge of principles and processes for providing customer and personal services
- Working knowledge of human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, mathematics, and research methods
Working Conditions:
- Work in a fast-paced environment with multiple priorities and deadlines
- Work independently with minimal supervision
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