Human Services Specialist III

1 month ago


Pekin, Illinois, United States Commonwealth of Virginia Full time

Job Summary: We are seeking a highly skilled Human Services Assistant III to join our team at the Commonwealth of Virginia. As a key member of our team, you will serve as the initial point of contact for clients seeking benefits and/or services, screening clients for benefits and services, and explaining programs, services, policies, and procedures.

Key Responsibilities:

  • Screen clients for benefits and services
  • Interview clients and explain programs, services, policies, and procedures
  • Assist clients with applications
  • Evaluate and approve agency providers
  • Research information
  • Serve as initial point of contact for applicants
  • Interview applicants for benefits and/or service programs
  • Provide information regarding various programs and benefits, general eligibility requirements, policies, and procedures
  • Assist clients with completing applications and perform initial screening of applications
  • Provide information to clients seeking services and directly make referrals for services
  • Research a variety of databases to obtain and/or verify information needed to process applications
  • Maintain logs of client documentation received
  • Schedule and coordinate appointments for clients to meet with benefit, employment, or services staff
  • Contact clients for requested/needed information and respond to routine questions in person, e-mail, or by telephone
  • Analyze needs and coordinate resources that will support families/clients and generate payment for services when appropriate

Additional Responsibilities:

  • Adult Services/Adult Protective Services:
  • Independently manage the Provider program requirements
  • Interview clients and conduct assessment for emergency needs
  • Manage voucher system and prepare vouchers for ongoing expenditures
  • Facilitate placement of adults in Adult Living Facilities
  • Create and prepare complex statistical reports
  • Verify hours and accuracy of time sheets for In-Home Providers
  • Review expenditures and research operational cost effectiveness
  • Prepare, process, and reconcile budget for various adult programs

Requirements:

  • High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business, or related field
  • Relevant work experience in public administrative support work

Preferred Qualifications:

  • Considerable knowledge of principles and processes for providing customer and personal services
  • Working knowledge of human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, mathematics, and research methods

Working Conditions:

  • Work in a fast-paced environment with multiple priorities and deadlines
  • Work independently with minimal supervision


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