Spa Operations Manager Position

4 weeks ago


Medford, United States Hand & Stone - FGG Spas Full time
Job Overview

We are seeking an experienced Spa Operations Manager to join our team at Hand & Stone Massage and Facial Spa Medford, located in New Jersey.

Salary and Benefits

The estimated salary for this role is between $38,000 and $46,000 per year, depending on individual performance. Our competitive compensation package includes a base hourly rate ranging from $18-$21, monthly performance bonuses, and uncapped commission structure.

Key Responsibilities
  • Provide exceptional customer service and experiences to all guests and members
  • Maintain personal sales performance, meeting or exceeding expectations
  • Oversee and manage daily operations of the front desk
  • Assist General Manager in managing sales performance by driving key metrics
  • Recruit, hire, onboard, and train new team members
  • Train, monitor, and coach performance of front desk and sales teams
  • Promote products and services, including membership education and sales
Requirements
  • Passion for communicating with people and providing excellent service
  • Ability to work flexible hours, including nights, weekends, and some holidays
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Computer proficiency, knowledge of retail/appointment booking computer systems a plus
  • Strong team player with ability to work independently under minimal supervision
About Us

Hand & Stone Massage and Facial Spa, FGG Spas, is a growth-focused franchisee with over 58 locations across 8 states. We offer benefits that other family-owned businesses can't provide, while maintaining a family-owned culture that prioritizes our people.


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