Customer Service Representative

4 weeks ago

Frisco, Texas, United States Amica Insurance Full time

Join Amica Insurance as a Customer Service Representative in our Dallas Regional Office. We're seeking a skilled professional to assist customers with our claims process related to total losses. This role involves providing exceptional customer service, processing letters, and issuing payments to insureds, claimants, and vendors. Responsibilities include:

* Providing exceptional customer service
* Assisting customers with new and existing claims via telephone
* Processing letters to those involved in the claims process
* Issuing payments to insureds, claimants, and vendors
* Adjusting losses for a variety of claims with the exception of bodily injury

Requirements:

* High school diploma or equivalent education required
* Previous customer service experience
* Excellent interpersonal and communication skills
* Previous insurance background is a plus, but not required
* After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Perks and Benefits:

* Paid vacation, holidays, and sick days
* Competitive salaries and exceptional benefits
* Generous leave programs, including paid parental bonding leave
* Medical, dental, vision coverage, short- and long-term disability, and life insurance
* Student Loan Repayment and Tuition Reimbursement programs
* Fitness and wellness reimbursement
* Generous retirement benefits
* Employee community involvement
* Strong relationships, lifelong friendships
* Opportunities for advancement in a successful and growing company

Amica conducts background checks, which include a review of criminal, educational, employment, and social media histories. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental, or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica:

Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine, and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy:

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law.

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