Restaurant Operations Manager
3 weeks ago
Rosati's Pizza is seeking a highly skilled and experienced Restaurant Manager to lead our team in delivering exceptional customer service and high-quality menu offerings. As a Restaurant Manager, you will be responsible for maintaining the restaurant's revenue, profitability, and quality goals, while ensuring efficient restaurant operation and maintaining high production, productivity, quality, and customer service standards.
Key Responsibilities:- Coordinate daily front and back of the house restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Control operations costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and events
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Proven work experience as a Manager in the restaurant/hospitality industry
- Proven customer service experience as a manager
- Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff
- Strong leadership, communication, motivational and people skills
- Acute financial management skills
- BS degree in Business Administration, hospitality, the management, or culinary schooling is a plus
- You must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development
- Possess the ability to motivate your staff in a positive and creative manner
- Competitive Hourly Wages
- Friendly, Team-Oriented Environment
- Excellent Growth Opportunities
Rosati's Pizza is a Chicago-based, family-owned Italian food and pizza restaurant, established in 1964 by Dick, Ron and Al Rosati. With the Rosati name firmly established in the Chicago suburbs, generations of mid-westerners have grown up with the brand and continue to spread its legend to every corner of the country. Rosati's specializes in authentic Chicago-style pizza and Italian cuisine with high quality ingredients, superior customer service and reliability. When people come to Rosati's, they expect the best and that is what we deliver, every time.
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