Customer Service Representative
1 week ago
Credit Acceptance is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will play a critical role in promoting great service, encouraging consumers to bring their accounts current, and resolving escalated issues.
Key Responsibilities- Efficiently and accurately handle calls and assist consumers in building a better financial future by providing personalized solutions to their concerns, answering questions to help them understand their account, and removing barriers to help them make on-time payments.
- Effectively educate the customer on how to resolve their issue through self-service options and payment options, where applicable.
- Professionally and respectfully provide exceptional customer service during every phone call.
- Ensure the information we depend on to contact and collect from these consumers is accurately maintained.
- Support additional customer service requests (ie: customer call backs, email follow-ups, etc.).
- High school diploma or GED.
- High-speed internet connection with a minimum of 15mbps download speed.
- Previous customer service experience in a call center environment.
- Experience in the finance or automotive industry.
- Experience in any position where you had to demonstrate excellent communication skills.
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision, and many non-standard benefits that make us a Great Place to Work.
- Targeted compensation: $16.00-$18.00/hour based on experience.
- Uncapped monthly bonus potential based on individual performance.
- Positive by maintaining resiliency and focusing on solutions.
- Respectful by collaborating and actively listening.
- Insightful by cultivating innovation, accumulating business and role-specific knowledge, demonstrating self-awareness, and making quality decisions.
- Direct by effectively communicating and conveying courage.
- Earnest by taking accountability, applying feedback, and effectively planning and priority setting.
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Denver, Colorado, United States Service Logic Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Service Logic. As a key member of our dispatch operations, you will be responsible for coordinating service technicians to ensure timely completion of scheduled maintenance and...
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