Administrative Manager
7 days ago
The Administrative Manager will oversee the front office functions, including customer service operations, purchasing, light accounting, and general administrative tasks. This multifaceted role requires a proactive individual who can effectively manage teams, enhance customer satisfaction, and streamline administrative processes.
Duties and Responsibilities:
* Lead and supervise the customer service team to deliver exceptional support and resolve inquiries efficiently.
* Develop and implement customer service policies and procedures to enhance service quality.
* Analyze customer feedback and service metrics to identify areas for improvement.
* Train and mentor customer service representatives to ensure high levels of performance and engagement.
* Ensure compliance with federal, state, and local regulations, including EEO, FMLA, and FLSA.
* Assist line managers in the application of HR programs to departmental operations.
* Answer employee/candidate questions about HR policies and offerings.
* Oversee recruitment, onboarding, and training of new employees, ensuring alignment with company culture and values.
* Manage employee relations, addressing concerns and fostering a positive workplace environment.
* Develop and implement HR programs and initiatives that support organizational goals.
* Maintain and manage employee records, benefits administration, and compliance with labor laws.
* Oversee general office operations, ensuring a productive and organized workplace.
* Coordinate and manage schedules, meetings, and events, both virtual and in-person.
* Assist in budgeting and financial management for department-related expenditures.
* Collaborate with other departments to ensure effective communication and support.
* Prepare regular reports on customer service performance, HR metrics, and administrative efficiency for senior management.
* Utilize data analysis to drive decision-making and improve operational processes.
* Perform light accounting functions such as assist with the monthly close, upload invoices to the company's payables and receivable systems.
* Perform purchasing functions as required to support business activities as needed.
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